Privacy Policy — Atelier Zélie
Last Updated: 27-10-2025
Welcome to Atelier Zélie. We care deeply about your privacy and are committed to protecting your personal data and treating it with respect. This Privacy Policy explains what information we collect when you visit www.atelierzelie.com, make a purchase, or interact with us — and how that information is used, stored, and safeguarded.
We comply with the EU General Data Protection Regulation (GDPR) and Dutch data protection laws.
By using our website, you agree to the practices described here.
What Information We Collect and Why
When you browse or shop with us, we collect certain personal information so we can run our business and provide you with a great experience.
We collect information you provide directly to us — such as your name, email address, shipping details, and payment information — when you place an order or reach out with a question. Payment card details are processed securely by trusted third-party payment providers like Stripe or PayPal; we never see or store full card information.
We also automatically receive certain technical information from your browser or device, such as your IP address and which pages you view. This helps us keep the website running smoothly, understand what people are interested in, and improve our shop. Squarespace hosts our website and handles much of this processing on our behalf.
We only collect the information we need, and we use it for purposes like:
processing and delivering your orders
responding to your messages
keeping our site secure, functional, and user-friendly
sending marketing updates only if you’ve asked us to
meeting any legal obligations required of us
Legal Basis for Processing (GDPR)
We only use your personal data when we are allowed to under GDPR. This may be because:
it’s needed to fulfill your order or respond to you
you have given us clear consent (e.g., for newsletters or analytics cookies)
we have a legitimate interest, such as improving our services
the law requires us to, such as tax recordkeeping
You can withdraw your consent at any time.
Cookies & Analytics
Like most website operators, we use cookies and similar technologies. Some are essential for checkout and site security; others help us understand how visitors use the site or tailor the shopping experience.
Before placing non-essential cookies, we will ask for your consent through a cookie banner — and you can change your preferences whenever you like.
How We Share Your Information
We do not sell your personal data.
We may share data only with service providers who help our business function, such as:
Squarespace (website platform)
Payment processors
Shipping and delivery services
Customer service or marketing tools — but only if you opted in
These companies are required to protect your data and comply with GDPR. Some may be based outside the EU, like in the United States. When that happens, additional safeguards — such as Standard Contractual Clauses — ensure your data remains protected.
How Long We Keep Your Data
We keep your information only as long as necessary. For example:
order information must be stored for 7 years under Dutch tax law
marketing subscription data is kept until you opt out
analytics data is kept for the period we configure in our tools
Once retention periods end, your data is securely deleted.
Your GDPR Rights
You have the right to know exactly how your data is used, and you may:
request a copy of your personal data
correct or update your information
ask us to delete your data (in certain cases)
object to or limit processing
withdraw marketing consent at any time
request that we transfer your data to another service
To exercise any of these rights, just reach out to us by email.
If you are ever unhappy with how your data is handled, you may also contact Autoriteit Persoonsgegevens, the Dutch Data Protection Authority.
Children’s Privacy
Our website and online shop are not intended for children under 16, and we do not knowingly collect their information.
Security
We take reasonable and appropriate measures to protect your personal data. While no online system can ever be 100% secure, we work hard with our partners to safeguard your information.
Changes to This Policy
We may occasionally update this Privacy Policy to reflect changes to our practices or legal requirements. Any updates will be published on this page, along with a new “Last Updated” date.
If you ever have questions or requests about your information, please contact us:
Email: info@atelierzelie.com