Terms and Conditions — Atelier Zélie

Last updated: [23-11-2025]

These Terms and Conditions govern purchases made through atelierzelie.com and any related services provided by Atelier Zélie. By placing an order you confirm that you have read, understood, and agree to these Terms.

1. Definitions and the Parties

  • Atelier Zélie: Atelier Zélie — KVK 87635372, registered address: Zinkstraat 24 Box C9869, 4823 AD Breda, The Netherlands

  • Customer / You: Any person or business placing an order via atelierzelie.com.

  • Site: atelierzelie.com

  • Bespoke/Personalized: All items made specifically for your preferences are considered bespoke/personalized. A different material, color, stone or other modification is also considered bespoke/personalized.

Contact Email: info@atelierzelie.com

2. Orders, Acceptance and Contract Formation

  • All orders are subject to acceptance and availability. After you place an order you will receive an order confirmation. A contract is formed only when we send a dispatch/fulfilment confirmation or other explicit acceptance of your order.

  • We reserve the right to refuse or cancel any order for any reason without disclosing the reason, including suspected fraud, unavailability of stock, or pricing/typographical errors.

3. Product Information and Availability

  • We strive for accuracy in product descriptions, images and specifications; however, colours, textures and finishes may vary from digital images due to screen differences and artisan variation. Minor imperfections can be a natural characteristic of handcrafted items and do not constitute a defect.

  • Product availability is subject to change. Where a product is unavailable after an order is placed, we will notify you promptly and offer alternatives or a full refund.

4. Pricing, Taxes and Payment

  • Prices are shown in Euros (€) and include VAT where applicable; any import duties or local taxes imposed by the destination country are the responsibility of the Customer.

  • We accept payments through some third-party payment providers. Payment is taken at the time of ordering; orders are not accepted until payment has been successfully processed.

  • In the event of an obvious pricing error, we may cancel the order and refund any amount paid.

5. Shipping, Delivery and Risk

  • We ship to the countries which are not under any UN or EU sanctions or embargo list. Also our shipping capabilities are limited to our local shipping providers. (PostNL & DHL) If for any reason these local providers can not ship to customer’s end location; Orders will be cancelled as there will be no possible way to ship the products.

  • Delivery dates, if given are estimates only. We are not liable for delays caused by events beyond our control, customs clearance, or carrier issues.

  • Risk of loss and title to Products pass to you upon delivery to the shipping address you provided. You are responsible for checking the goods at the time of delivery and for providing clear, accurate shipping details.

  • All items will be shipped with “Recorded/Signed for” and “Insurance” options included. Any disputes of non-delivered items after receiving your tracking code are with the shipping provider.

6. Returns, Cancellations and Refunds

  • We are working in line with EU and Dutch law for consumer protection; you have a statutory right to withdraw from most purchases within 14 days of receipt; bespoke, personalised or clearly hygiene-sealed items are excluded.

  • To initiate a return, contact us first at info@atelierzelie.com with order details. Returns must be returned in their original condition, unused, with all tags and packaging. You are responsible for return shipping costs unless otherwise agreed.

  • Refunds will be processed to the original payment method within a reasonable period after we receive and inspect the returned goods.

  • For faulty or misdescribed goods, we will, at our option, repair, replace or refund.

7. Product Care

  • In order to best maintain your products, the following general care instructions are recommended;

    • Keep leather clean and dry with a soft cloth

    • Store products in the dust bag provided

    • Store products away from heat and (sun)light

    • Protect products from rain and moisture

    • Avoid contact with abrasive surfaces.

  • Consult a professional leather care for specific care advice.

8. Intellectual Property

  • All content on the Site — including images, designs, text, brand names, trademarks and layout — is owned by Atelier Zélie. No content may be copied, reproduced, distributed or commercially exploited without our prior written consent.

9. Privacy

  • We process personal data in accordance with our Privacy Policy available on the website. By ordering you consent to the collection, use and storage of your personal data as described in that policy.

10. Limitation of Liability and Indemnity

  • To the fullest extent permitted by law, our liability to you for any loss or damage arising from or in connection with the Products or these Terms is limited to the value of the order. We exclude liability for indirect, incidental, special or consequential losses (including loss of profit).

  • You agree to indemnify and hold us harmless from claims arising from your misuse of the Products or breach of these Terms.

11. Force Majeure

  • We are not responsible for any failure or delay caused by circumstances beyond our reasonable control, including but not limited to strikes, natural disasters, pandemics, customs delays, or carrier failures.

12. Governing Law, Disputes and Consumer Remedies

·         Dutch law governs these Terms. For consumers, disputes will be adjudicated in accordance with the laws of the Netherlands.

13. Changes to Terms

  • We may amend these Terms from time to time. The latest version will be published on the website with an updated "Last updated" date. Changes will not affect orders before the change date.

14. Severability and Entire Agreement

  • If a court finds any provision of these Terms invalid or unenforceable, the remaining provisions will continue to apply. These Terms constitute the entire agreement between you and Atelier Zélie concerning purchases from the Site.

15. Contact

For questions about your order, returns, or these Terms: Email: info@atelierzelie.com. Postal enquiries: Zinkstraat 24 Box C9869, 4823 AD Breda, The Netherlands.

 

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